Investor Charter of Depository Participant
VISION
Towards
making Indian Securities Market – Transparent, Efficient, & Investor
friendly by providing safe, reliable, transparent and trusted record keeping platform
for investors to hold and transfer securities in dematerialized form.
MISSION
Details of business
transacted by the Depository and Depository Participant (DP)
A Depository is an organization which holds securities of investors in
electronic form. Depositories provide services to various market participants –
Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and
Investors in both primary as well as secondary markets. The depository carries
out its activities through its agents which are known as Depository
Participants (DP). Details available on the link: NSDL:-
https://nsdl.co.in/dpsch.php
CDSL :- https://www.cdslindia.com/DP/dplist.aspx
4. Description of
services provided by the Depository through Depository Participants (DP) to
investors
(1) Basic Services
|
S.No. |
Brief about the Activity / Service |
Expected Timelines for processing by the DP
after receipt of proper documents |
|
1 |
Dematerialization of securities |
7 days |
|
2 |
Rematerialization of securities |
7 days |
|
3 |
Mutual Fund Conversion / Destatementization |
5 days |
|
4 |
Re-conversion / Restatementisation
of Mutual fund units |
7 days |
|
5 |
Transmission of securities |
7 days |
|
6 |
Registering pledge request |
15 days |
|
7 |
Closure of demat
account |
30 days |
|
8 |
Settlement Instruction |
Depositories to accept physical DIS for
pay-in of securities upto 4 p.m. and DIS in
electronic form up to 6 p.m. on T+1 day |
(2)
Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core
services and these include
|
S.No. |
Type of Activity /Service |
Brief about the Activity / Service |
|
1 |
Value Added Services |
Depositories also provide value added
services such as |
|
2 |
Consolidated Account statement (CAS) |
CAS is issued 10 days from the end of the
month (if there were transactions in the previous month) or half yearly (if
no transactions). |
|
3 |
Digitalization of services provided by the
depositories |
Depositories offer below technology
solutions and e-facilities to their demat account
holders through DPs: |
5 Details of Grievance Redressal Mechanism
(1) The Process of investor grievance redressal
|
1. |
Investor Complaint/ Grievances |
Investor can lodge complaint/ grievance
against the Depository/DP in the following ways: |