Investor Charter of Depository Participant

VISION

Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

MISSION

  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link: NSDL:- https://nsdl.co.in/dpsch.php CDSL :- https://www.cdslindia.com/DP/dplist.aspx

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

S.No.

Brief about the Activity / Service

Expected Timelines for processing by the DP after receipt of proper documents

1

Dematerialization of securities

7 days

2

Rematerialization of securities

7 days

3

Mutual Fund Conversion / Destatementization

5 days

4

Re-conversion / Restatementisation of Mutual fund units

7 days

5

Transmission of securities

7 days

6

Registering pledge request

15 days

7

Closure of demat account

30 days

8

Settlement Instruction

Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form up to 6 p.m. on T+1 day

 

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

S.No.

Type of Activity /Service

Brief about the Activity / Service

1

Value Added Services

Depositories also provide value added services such as

a. Basic Services Demat Account (BSDA)1
b. Transposition cum dematerialization2
c. Linkages with Clearing System3
d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.

2

Consolidated Account statement (CAS)

CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).

3

Digitalization of services provided by the depositories

Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:

a. E-account opening4
b. Online instructions for execution5
c. e-DIS / Demat Gateway6
d. e-CAS facility7
e. Miscellaneous services8

5 Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

1.

Investor Complaint/ Grievances

Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

a. Electronic mode –

(i) SCORES (a web based centralized grievance redressal system of SEBI) https://www.scores.gov.in/scores/Welcome.html

(ii) Respective Depository’s web portal dedicated for the filing of compliant for NSDL : https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
CDSL : https://www.cdslindia.com/Footer/grievances. aspx

(iii) Emails to designated email IDs of Depository for NSDL : relations@nsdl.co.in
CDSL :