INVESTOR
CHARTER
TIME
CAPITAL LIMITED (DP)
1. Vision
Towards making Indian Securities Market - Transparent, Efficient, &
Investor friendly by providing safe, reliable, transparent and trusted record
keeping platform for investors to hold and transfer securities in
dematerialized form.
2. Mission
·
To hold securities of investors in dematerialised
form and facilitate its transfer, while ensuring safekeeping of securities and
protecting interest of investors.
·
To provide timely and accurate information to investors
with regard to their holding and transfer of securities held by them.
·
To provide the highest standards of investor
education, investor awareness and timely services so as to enhance Investor
Protection and create awareness about Investor Rights.
3.
Details of business transacted by the Depository
and Depository Participant (DP)
A Depository is an organization which holds securities of investors in
electronic form. Depositories provide services to various market participants -
Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and
Investors in both primary as well as secondary markets. The depository carries
out its activities through its agents which are known as Depository
Participants (DP). Details available in the link https://nsdl.co.in/dpsch.php
4. Description of
services provided by the Depository through Depository Participants (DP) to
investors
(1) Basic Services
|
Sr.
No. |
Brief about the Activity / Service |
Expected Timelines for processing by the DP after receipt of proper
documents |
|
1 |
Dematerialization of securities |
7 days |
|
2 |
Rematerialization of securities |
7 days |
|
3 |
Mutual Fund Conversion / Destatementization |
5 days |
|
4 |
Re-conversion / Restatementisation of Mutual
fund units |
7 days |
|
5 |
Transmission of securities |
7 days |
|
6 |
Registering pledge request |
15 days |
|
7 |
Closure of demat account |
30 days |
|
8 |
Settlement Instruction |
Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day |
(2) Depositories provide
special services like pledge, hypothecation, internet
based services etc. in addition to their core services and these include
|
Sr. No. |
Type of Activity /Service |
Brief about the Activity / Service |
|
1 |
Value Added Services |
Depositories also provide value added services
such as
|
|
2 |
Consolidated Account statement (CAS) |
CAS is issued 10 days from the end of the month
(if there were transactions in the previous month) or half yearly (if no
transactions). |
|
3 |
Digitalization of services provided by the
depositories |
Depositories offer below technology solutions and
e-facilities to their demat account holders through
DPs:
|
5. Details of
Grievance Redressal Mechanism
Sr. No.
|
1 |
Investor Complaint/ Grievances |
Investor can lodge complaint/ grievance against the Depository/DP in the following ways: a. Electronic mode - (i) SCORES 2.0 (a web based centralized grievance redressal system of SEBI) (https://scores.sebi.gov.in/) Two Level Review for
complaint/grievance against DP: (ii) Respective Depository’s web portal dedicated for the filing of compliant NSDL Portal / (iii) Emails to designated email IDs of Depository relations@nsdl.com b. Offline mode The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days |
|
2 |
Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration |
If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. https:smartodr.in/register |
|
3 |
Steps to be followed in ODR for Review, Conciliation and Arbitration |
Investor to approach Market Participant for redressal of complaint · If investor is not satisfied with response of Market Participant, he/she can escalate the complaint on SEBI SCORES portal · Alternatively, the investor may also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration · Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavour to resolve the matter between the Market Participant and investor within 21 days · If the matter could not be amicably resolved, then the Investor may request the MII to refer the matter case for conciliation. · During the conciliation process, the conciliator will endeavour for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator · If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration. · The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days |
(2) For the Multi-level complaint
resolution mechanism available at the Depositories
6.
Guidance pertaining to special circumstances related to market activities:
Termination of the Depository Participant
|
Sr. No. |
Type of special
circumstances |
Timelines for the Activity/ Service |
|
1 |
|
Client will
have a right to transfer all its securities to any other Participant of its
choice without any charges for the transfer within 30 days from the date of
intimation by way of letter/email. |
7. Do’s and Don’ts for Investors
9. Responsibilities of Investors
ANNEXURE
C – INVESTOR COMPLAINTS č (2025-26)
